Return & Refund Policy
Store Name: Charme Fashion
Email: support@charmefashion.online
At Charme Fashion, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unworn, unused, and in their original condition;
- Include all original tags and packaging;
- Be accompanied by proof of purchase.
To initiate a return, please contact us at:
📧 support@charmefashion.online
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards;
- Personalized or custom-made products;
- Final sale or clearance items;
- Intimate, hygiene-sensitive, or personal care products where applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order at:
📧 support@charmefashion.online
Please provide your order number along with photographs of the item so we can evaluate the issue and offer an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method used for the purchase;
- Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- A defective item;
- A damaged item;
- An incorrect item received.
We recommend using a trackable shipping service, as Charme Fashion cannot guarantee receipt of returned items.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
For exchange requests, please contact:
📧 support@charmefashion.online
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again;
- Contact your credit card company;
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
📧 support@charmefashion.online
Contact Information
For any questions regarding this Return & Refund Policy, please contact:
Charme Fashion
📧 support@charmefashion.online